
Returns & Refund Policy
🔄 Returns Management
✅ Eligible Returns
- Manufacturing defects (reported within 7 days)
- Shipping damage with proper documentation
- Incorrect product delivered
❌ Non-Returnable Items
- Custom-designed products
- Opened electrical components
- Products with installation marks
💸 Refund Procedure
1
Initiate return request within 48 hours of delivery
2
Quality inspection by our technical team
3
Refund processed within 7-10 business days
⚖️ Legal Framework
Jurisdictional Terms
- All disputes subject to Coimbatore jurisdiction
- Arbitration through CII panel
Liability Limitations
- Maximum liability = product value
- Consequential damages excluded
📦 Damage Claim Protocol
Mandatory Evidence
- Unedited unboxing video (minimum 5 minutes)
- Clear images of damage markers
- Original packaging preservation
Void Conditions
- Late reporting (>24 hours)
- Unauthorized modifications
- Improper storage evidence
Need Delivery Assistance?
📞 +91 99447 0337 (10 AM – 7 PM)
📧 info@lightmirror.in